CINNOX Powered by a globally distributed heterogeneous network and infrastracture, CINNOX allows you to make calls, reveive calls and send message easily and also can intergrate with our Toll Free & DID Number.
Our smart routing technology helps enterprises to identify callers and understand their behavior in order to provide personalized services and offering.
With just a few clicks, you can easyly entergrate the platform into your CRM system, engagine your customers a brand new communication experience like never before.
CINNOX Features:
– Connect
- Live chat & webcall: Turn website traffice into sales conversion and build loyalty.
- Messaging across web, mobile & social: Send and reply to live chat, Facebook, Whatapp, WeChat, Line, and SMS message, as emails, all from with CINNOX. All your communication and data stays in one place.
- Inbound and outbound phone & video call: Help your customer solve issues over voice calls and authenticate users with video conversations.
- AI bots & IVR: Filter out spam enquiries, automatically answer common question, segment and qualify leads to free up your team to focus on value-adding task and conversations.
- Omnichannel experience: Escalate automated chat to agents using voice, video, and file or screen sharing for a seamless customer experience.
- Virtual numbers & toll-free and local numbers: Extend your globle reach with internation toll-free and virtual numbers easily manage inbound and outbound DID / IDD calls using one unified platform.
– Orchestrate
- Smart routing: route enquiries to the right agent based on automated routing rules, flexibly handling high traffic with ease.
- Audio and video call recording: Retain transcripts and recordings of your call and video meeting to better track and optimise service quality.
- Structure and permissions: Define roles and previleges for individuals on your team. Grant access to specific features and data to unlock performence.
– Evaluate
- Dashboard statistics: Keep an eye on real-time interaction data. Benchmark and track customer conversation activity for your team.
- Reporting and analytics: Keep customer informatoin all in one place. get actionable data and insights to optimise business performence.
- APIs and intergartions: Leverage our poweful APIs and tech intergrations to improve your workflow automations and build personalises customer journeys.
- Data retention: We follow security bast practices to meet the highest industry standards of regulatory compliance, helping our customers to comply with data handling requrements.
- Branding and customisation: Customise the apearence and experience of your customer service, video, and more!