AsterCC Call center System it is developed and support by AsterCC integrated with asterisk system kernel, This system can run on Linux operating system such as Centos-6, it already bundle with Centos-6.
Our call center system can support with Toll Free Number, DID Number, TC Number, Camintel Number, Operator Number (Smart, Cellcard, Metfone) based on SIP Trunk.
AsterCC Call center System Feature: TFTC would like to introduct about call center system feature in detail as according to current customer need for business need. It has three main function such as Call center function, PBX function & Business function.
– Call Center Function: It also called Computer telephone integration (CTI) functions, it’s provides for the agent and agent group configretion, call event and API so business module can call.
It offer feature of account authentication and permission control, enabling multiple-level system structure, For each account differenct permission control can be set flexibly.
- Dial Plan (Auto Dial Call): It easy to import the contact list into the system and set the system auto call out by determine the amount of contact list that we would like to call out per work shift so we don’t west the time to manual dial call
- Real Time Monitoring: Supoervisor agent cal real time monitor while agent talking to customer and can control some option such as Hang up the conversaton, Spy (Listening the conversation), Call barge (Join the conversatoin), Whisper (Talk to agent while he/she is in conversation), Force release (Release the call), Force pause (Force agent pause the work) & Force log off.
- Pop Up: Sencond call will popup customer information on the screen, it can help agent well understand about customer information and his/her requirement.
- SMS / Email: Agent can also send SMS or Email to assign any work or any order with your internal team or with customer.
- Interactive Voice Respones (IVR): We can set up welcome IVR base on the recording script that you prefer or we also can find the professional recorder (Studio) to record for you and we will charge depend on the length of the script and language that you prefer. For example: Welcome to ……………., – Press 1 for English & Press 2 for Khmer. Press 1 to talk with our sale team, – Press 2 to talk with our finance team, Press 3 to talk with our technical team or Press 0 for any information or complaint. – All your conversation with our team will have voice record to improve the service. – IVR for non-office hour etc.
- Conference Meeting: You can do a confrerence meeting with your team in difference place without any arrange the meeting room or take time to travel for meeting, only dial conference code to join meeting.
- Extension to Extension & Call forward: Agent can call from extension to extension without pay any call charge and also can forward th other extension.
- CDR: We can go to PBX or Campaige CDR for listen voice record and also can download voice record or export CDR in excel file.
- Black list (Block Phone Number): We can go to click advanced to add the blacklist number and check all the blacklist number when someone tries to call disturb you team work.
- CRM: Stand for customer relationship management so AsterCC Call Center System can help management team to manage customer requirement to improve the product or service only checking data report that customer fill into the system such as ask information, complaint, order or confirm delivery place etc.
- Work Order: Management team also can go to check work order to know that work that they was assige to the team was solve for customer or still pending.
- Missed Call Management: For miss call, Call center supervisor or agent can check the CDR and call back to customer.