SERVICE:
- Toll Free Number:
- 1800 20 xxxx & 1800 21 xxxx
Toll Free numbers: is a customer service telephone number which start by 1800-20-xxxx and 1800-21-xxxx all are one way incoming call that automatically reserved all callers’ charges to the subscribers of the service. allow all Mobile or Fixline operator can call free to Toll Free number (All call charge Toll Free Subscriber Pay).
All call charge rate are calculated on a per-second basis and charger every 15second, and the Call Charge Rate are based on Fixed or Mobile destination phone numbers.
- Special Toll Number:
- 1900 20 xxxx & 1900 21 xxxx
Speciail Toll Number: is a number which started by 1900-20 xxxx, 1900-21 xxxx. All outgoing call will be fully charged to subscribers whilst incoming call will be split to callers and subscribers (Inbound operator charge from caller & Outbound TFTC charge from subscriber).
AsterCC Call Center System (PBX, Call Center, CRM)
AsterCC Call center System it is developed and support by AsterCC integrated with asterisk system kernel, This system can run on Linux operating system such as Centos-6, it already bundle with Centos-6.
Our call center system can support with Toll Free Number, DID Number, TC Number, Camintel Number, Operator Number (Smart, Cellcard, Metfone) based on SIP Trunk.
AsterCC Call center System Feature: TFTC would like to introduct about call center system feature in detail as according to current customer need for business need. It has three main function such as Call center function, PBX function & Business function.
– Call Center Function: It also called Computer telephone integration (CTI) functions, it’s provides for the agent and agent group configretion, call event and API so business module can call.
It offer feature of account authentication and permission control, enabling multiple-level system structure, For each account differenct permission control can be set flexibly.
- Dial Plan (Auto Dial Call): It easy to import the contact list into the system and set the system auto call out by determine the amount of contact list that we would like to call out per work shift so we don’t west the time to manual dial call
- Real Time Monitoring: Supoervisor agent cal real time monitor while agent talking to customer and can control some option such as Hang up the conversaton, Spy (Listening the conversation), Call barge (Join the conversatoin), Whisper (Talk to agent while he/she is in conversation), Force release (Release the call), Force pause (Force agent pause the work) & Force log off.
- Pop Up: Sencond call will popup customer information on the screen, it can help agent well understand about customer information and his/her requirement.
- SMS / Email: Agent can also send SMS or Email to assign any work or any order with your internal team or with customer.
- Interactive Voice Respones (IVR): We can set up welcome IVR base on the recording script that you prefer or we also can find the professional recorder (Studio) to record for you and we will charge depend on the length of the script and language that you prefer. For example: Welcome to ……………., – Press 1 for English & Press 2 for Khmer. Press 1 to talk with our sale team, – Press 2 to talk with our finance team, Press 3 to talk with our technical team or Press 0 for any information or complaint. – All your conversation with our team will have voice record to improve the service. – IVR for non-office hour etc.
- Conference Meeting: You can do a confrerence meeting with your team in difference place without any arrange the meeting room or take time to travel for meeting, only dial conference code to join meeting.
- Extension to Extension & Call forward: Agent can call from extension to extension without pay any call charge and also can forward th other extension.
- CDR: We can go to PBX or Campaige CDR for listen voice record and also can download voice record or export CDR in excel file.
- Black list (Block Phone Number): We can go to click advanced to add the blacklist number and check all the blacklist number when someone tries to call disturb you team work.
- CRM: Stand for customer relationship management so AsterCC Call Center System can help management team to manage customer requirement to improve the product or service only checking data report that customer fill into the system such as ask information, complaint, order or confirm delivery place etc.
- Work Order: Management team also can go to check work order to know that work that they was assige to the team was solve for customer or still pending.
- Missed Call Management: For miss call, Call center supervisor or agent can check the CDR and call back to customer.
Interactive Voice Response (IVR)
Interactive Voice Response (IVR) is an automated business phone system feature that interacts the callers and gathers information by giving them choices via a manu. It then performs actoin based on the answers of the caller through the telephone keypad or their vouce response.
The choice of the caller decide the actions of the IVR it can provide information or, if the issue is more complex, route callers to human agent who can better handle their needs.
Call Center Outsourcing & Telemarketing Outsourcing
Defifnition of Call Center Outsourcing & Telemarketing Outsourcing: Call center outsourcing is the process of outsourcing a company’s call center to another country. This allows the company to save money by not having to pay for employees’ salaries, benefits, etc. It also helps companies who are unable to find the right type of employees in their immediate location. Outsourcing also provides many advantages for the employees including, working in a less stressful environment, better working conditions and higher wages that they would not be able to get if they worked locally.
Outsourcing is the use of contracted labor from sources outside of your company. Your company allows another to take over specific functions usually to enable internal efforts to focus on the company’s core competencies. Outsourced specialists handle non-essential facets of your operation. following instructions given them by your business. This approach balances the cost of in-house functions with external talent to boost your business buttom line.
AHOY (iCloud PBX & Web Call or App)
AHOY is developed by a new team in Taiwan and distributed thuough YOHA LABS LTD registered in the UK.
We take Taiwan as the first promotion area to verify that call service mechanisms, will be gradually to major countries and regions in the world in cooperation with partner around the world.
AHOY team members have more than ten years of experience in the development of communication platforms.
We believe that the first requirements for communication apps are: good communication quality and power saving. To achieve these requirements, the server / app needs to be optimized and the latest communication protocol is adopted. In order to ensure good call quality on various networks.
Add call function to your LINE@ Are you also running an official LINE account? Click to make free calls, quickly meet customer needs. No local/mobile phone number or 1800 toll-free phone is required
- Mobile phone, laptops, and PCs can make calls without location restriction
- Quick setup: add AHOY WebCall button to copy and paste to complete the installation
Provide Toll-Free customer service calls for your website: No need to apply for 1800 toll-free calls and no need for customers to pay to make call, there is no need to install additional software and there is no problem abroad.
AHOY Web Call Features: Using Google’s lates WebRTC technology, the call quality is good, you can use the browser to make calls, no need to install software, you can customize the text displayed on the cleint terminal, you can clearly display the user’s source (website / LINE)
- Combined with the cloud switchboard, you can customize differrent Webcall voices to guide different ringing groups or extensions
- Setting on-duty customer srevice personnel, and set commute time periods for different customer service personnel
CINNOX
CINNOX Powered by a globally distributed heterogeneous network and infrastracture, CINNOX allows you to make calls, reveive calls and send message easily and also can intergrate with our Toll Free & DID Number.
Our smart routing technology helps enterprises to identify callers and understand their behavior in order to provide personalized services and offering.
With just a few clicks, you can easyly entergrate the platform into your CRM system, engagine your customers a brand new communication experience like never before.
- Live chat & webcall: Turn website traffice into sales conversion and build loyalty.
- Messaging across web, mobile & social: Send and reply to live chat, Facebook, Whatapp, WeChat, Line, and SMS message, as emails, all from with CINNOX. All your communication and data stays in one place.
- Inbound and outbound phone & video call: Help your customer solve issues over voice calls and authenticate users with video conversations.
- AI bots & IVR: Filter out spam enquiries, automatically answer common question, segment and qualify leads to free up your team to focus on value-adding task and conversations.
- Omnichannel experience: Escalate automated chat to agents using voice, video, and file or screen sharing for a seamless customer experience.
- Virtual numbers & toll-free and local numbers: Extend your globle reach with internation toll-free and virtual numbers easily manage inbound and outbound DID / IDD calls using one unified platform.
- Smart routing: route enquiries to the right agent based on automated routing rules, flexibly handling high traffic with ease.
- Audio and video call recording: Retain transcripts and recordings of your call and video meeting to better track and optimise service quality.
- Structure and permissions: Define roles and previleges for individuals on your team. Grant access to specific features and data to unlock performence.
- Dashboard statistics: Keep an eye on real-time interaction data. Benchmark and track customer conversation activity for your team.
- Reporting and analytics: Keep customer informatoin all in one place. get actionable data and insights to optimise business performence.
- APIs and intergartions: Leverage our poweful APIs and tech intergrations to improve your workflow automations and build personalises customer journeys.
- Data retention: We follow security bast practices to meet the highest industry standards of regulatory compliance, helping our customers to comply with data handling requrements.
- Branding and customisation: Customise the apearence and experience of your customer service, video, and more!